Reserve tickets

Rens van Huijkelom

2024-12-10 13:17:57 +0100

Find events

There are several different ways to search for events on the system.

Sales dashboard

The Sales Dashboard will show the first 25 upcoming events by default, it is possible to load the full list of upcoming events at the bottom of the dashboard. To reserve tickets for an event, click on the event row and you will be directed to the sales view. The dashboard can also be filtered by season and the search bar allows you to filter by an event name.

This search bar only allows you to search for an event name, none of the other fields can be used in this search bar.

Event search

To search for events, click Find events in the sales dashboard or use keyboard shortcut Ctrl + E / Command + E.

Valid search terms are:

Event name
Weekday (monday or mon, tuesday or tue, etc.)
Month (january or jan, february or feb, etc.)
Exact date (01.09.2024)
Hall or venue name
Event tag

Search terms can also be combined to find the exact event or to find a run of events (e.g. ABBA fri may to get all ABBA events that take place on a Friday in May).

The percentage indicator shows how many available tickets are left and next to it the exact remaining amount of tickets is displayed. The green circles indicate if there are good adjacent seats (low rank) available from 2-6 seats. More information below.

Find new event in sales view

In the sales view, you can use the arrows in the top right corner to move to the next or previous date within the same event group. Clicking the hamburger icon (three lines) will open up a search module which shows all events in the event group.

The table gives an overview of all available dates in the event group. The columns show how many variations of each combination of adjacent seats are available. Hovering over a number will show which are the best available seats. The colour scheme spans from red to green and indicates the quality of the seats based on the ranking. Green indicating that the seats are available in a good area and red in a less good area.

It is possible to filter the list in the search field with the same terms that apply to the regular search engine. To open one of the other event dates, simply click on the row.

Select seats

Numbered hall

In a numbered hall, all seats are shown as circles.

	Seat is Sold. Click on the seat to see the order information, click Actions to show the order or to delete the ticket.
	Seat is Available. Hover over the seat to see row, seat number and standard price.
	Seat is Reserved. Click on the seat to see the order information, click Actions to show the order or to delete the ticket.
	Seat is Allocated. Hover over the seat to see more information about the allocation.
	The different colours correspond to the different Price Zones. Colours can be changed upon request.
	Seat has Seat notification. Hover over the seat to see the notification information.
	Seat can not be sold for the selected ticket type or no price has been set for the price zone connected to the seats. Either change the ticket type or hover over the seat to see if no price has been set.

There are multiple ways to select seats:

Click on each seat one by one.
Double click on one seat to select the full row, remove selection by double clicking again.
Use the numbers on the keyboard (1-9) to have the system auto select seats based on the hall rank.
Use the lasso function by holding the left mouse button and drag it over the seats that should be selected. To change number of selected seats, either remove them one at a time by clicking on the seats or by clicking Clear in the top right corner and make a new selection.
- Press and hold Ctrl + Lasso: Choose only allocated seats.
- Press and hold Shift + Lasso: Choose only NON allocated seats

By default the default ticket type is used when selecting tickets, use the Up and Down arrows on your keyboard to jump between available ticket types before selecting the seat. The ticket type can also be changed on the right-hand side after selecting the seats.

The number displayed next to the ticket type on the price banner indicates the remaining tickets available within the quota.

Unnumbered hall

If there are multiple price zones and allocations available at the top of the sales view, first select which capacity you want to sell the tickets from. This can not be changed after selecting the tickets. Then select the number of tickets either by clicking on the desired number of tickets or by using the +/-. To select, for instance, 7 tickets you can use the 5 and then 2. To remove tickets, click Clear and select new tickets or use the minus symbol.

Sell / Reserve tickets

After selecting all the desired seats, continue by clicking Sell/Reserve or by pressing Enter. Then go through the different tabs.

1. Tickets

Ticket type

Change the ticket type in the drop-down list, either one by one or mark multiple and changes will apply to the selected seats.

Remove tickets

Click the X in the right column.

2. Description

Add an internal order description that is visible in the customer report and on the order card. It is also possible to change the default expiry date and time. By default the the reservation will not be deleted from the system when the expiry date is reached, unless delete on expiry is set to yes.

3. Customer

Search customer

Search for an existing customers in the first name field by searching for the First name, Last name, e-mail, phone number, postcode and address.
When an existing customer has been selected, their name will be shown at the top. To deselect a customer, click the Red X at the top.
If changes are made to the customer information, it will be saved to the customer card when clicking Reserve.

New client

Add a new client by simply filling out their customer information and clicking Reserve.

Web reservation

A web reservation is a reserved order that can be sent to the customer for them to pay online. The customer will get an e-mail with a payment link. When pressing the link, the customer will be directed to the last step of the buying flow where they only need to finalise the purchase.

Continue to Sell tickets

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